Covid-19 in the Lake District
Terms and Conditions
Update Monday 2nd November 2020
Following on from the announcement from the Prime Minister on Saturday evening it is with great sadness that we must announce the closure of the hotel from Thursday 5th November. The hotel will reopen as soon as lockdown is over and we are still taking bookings from 3rd December onwards. Should you have a booking with us during the lockdown period please do get in touch to rearrange your booking. We hope to welcome you all back as soon as possible. Stay safe.
Update Friday 10th October 2020
It is assumed that customers who book now understand the prevalence of Covid-19 and as such will be making these bookings at their own risk. All bookings now revert back to the original terms and conditions associated with that booking with no changes or transfers being made. No refunds or transfer of dates will be given if not in line with the original booking conditions. For non-direct bookings please contact your booking agent.
Update Thursday 24th September 2020
In line with the new announcement made by the Prime Minister on Tuesday all drinks served from the bar will be table service only. The bar will also close every night at 10pm with last orders taken at 9.45pm. All drinks must have been consumed by the 10pm cut off time in accordance with the new rules.
Update Tuesday 15th September 2020
Please note that the Government introduced a new rule which came into effect from Monday 14th September stating that groups of no larger than 6 people can gather in public places. Whilst there are a few exceptions such as large household numbers we ask that you take this into account when making a booking to ensure adherence of the rules.
New T&Cs in line with Covid-19 at Dale Head Hall, Lakeside Hotel.
Here at Dale Head Hall the health and safety of our customers and staff alike is paramount.
Due to the Covid-19 pandemic and in line with Government guidelines we have introduced a few changes to ensure our customers can come for a relaxing stay whilst feeling that they are in a clean and safe environment.
Upon arrival at the hotel please head straight for the hotel lounge (on your left as you enter the building). Check in will be a little different from usual and we require all guests to adhere to the 2m social distancing guidelines.
In line with social distancing guidelines and in the interests of guests safety we have taken the decision to close the restaurant. Our breakfast will be a little different and evening meals are currently unavailable. Each morning a breakfast bag will be placed at your door full of yummy goodies for you to enjoy.
Each bedroom will be deep cleaned prior to your arrival. We have removed the automatic daily housekeeping and as an alternative please just ask at reception if you need any extra towels or toiletries for your room. These will be placed outside your room for you as wherever possible we will avoid entering your room during your stay. However, at check in should you still require your room cleaned during your stay you will be given a timeslot for this to be done. We will require you to vacate the room during your allocated cleaning time. We have removed all reading materials and guest information books from our rooms. Should you require any extra information during your stay please contact reception by dialling 0 from the phone in your room.
To help with social distancing we require all guests to enter only through the front door and exit through the rear door by reception. Please be mindful of other guests when using the corridors. In line with current law face coverings must be worn in all our public areas.
Hand sanitiser will be placed in all major contact points and we encourage all guests to utilise this each and every time they enter the building. You will also be provided with your own for use throughout your stay.
We may look a little different to normal with our face shields on and other ppe but we are here to make your stay as enjoyable as always. If you need anything throughout your stay please use one of the buzzers or give us a call from your room and we'll be happy to help.
All these measures may be adapted accordingly in line with Government guidelines.
We kindly request that any guests showing symptoms of Covid-19 not to enter the building. Please contact reception if you develop any symptoms whilst at the hotel.